Troubleshooting:
- Users of ‘sterlinggtake.com’ were unable to accept the shared calendar invitation from external users (stlfasteners.com).
- However, ‘stlfasteners.com’ users were able to accept the similar invites sent by 'sterlinggtake.com' users.
- The calendar sharing email invite is attached to another email when received by the end recipient.
- The mail attachment has ‘Accept’ button but it fails with error ' The operation failed'.
- Checking an affected email, found ‘Disclaimer’ text added to it (from sender side) and the calendar sharing invite is added as an attachment which is an unexpected behaviour.
- Checked the respective 'Disclaimer' rule and added 'sudhir.yadav@sterlinggtake.com' as an exception.
- Tried to send a new calendaring sharing invite from Vinay (stlfasteners.com) and confirmed it started working as expected.
- As suspected earlier, disclaimer rule was causing the issue. An exception was added to the disclaimer rule for all emails send to 'sterlinggtake.com’ domain as per the requirement.
- Confirmed its working as expected and able to accept the external calendar sharing invite.
Related and latest on roadmap to read:
Control how your users share their calendars with people outside your organization
Modify, disable, or remove a sharing policy
Org-wide message disclaimers
Microsoft 365 admin digest
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